shaw vinyl plank flooring review

Shaw Vinyl Plank Flooring Review

Is there such a thing as the best vinyl plank flooring on the market? Probably not.

With today’s technology, there are actually a good number of high-quality options.

And there are definitely some options to avoid. But we’re not here to talk about what to stay away from.

Instead, let’s talk about one of the really good vinyl plank flooring products on the market – Shaw Vinyl Plank Flooring.

Shaw is a reputable company that produces a quality product, which has many great features. Plus, it is easy to find at most major home improvement stores.

So if you are looking for a top-notch product that looks great, and is easily accessible, read on to learn more about Shaw’s Vinyl Plank Flooring.


Shaw flooring has been around since the 1950s and officially became Shaw Industries in 1951. While it originally focused on carpet flooring, the Company began producing hard surface flooring in 1993.

Shaw has become a leader in vinyl plank flooring producing seven different lines of luxury vinyl planks within the Floorte collection. Within each line, you can find many different variations and species.

Their vinyl plank flooring comes in designs to fit any style preference and budget. You can find planks that range from 2 mm in thickness all the way up to 6.5 mm.

The flooring is elegant looking, comfortable to walk on, and quiet. It’s a great fit for families with children or pets.

The majority of these planks can be installed easily in just a few hours without too big of a mess. And you can lay them directly over hard-surface subfloors (like tile or laminate).

Shaw’s vinyl plank flooring is durable, water-resistant, stain resistant, and great for high traffic areas.

The Company offers LVP with fiberglass filling that is made from virgin vinyl. Virgin vinyl is considered less toxic and more durable than recycled vinyl.

Additionally, Shaw LVP is easy to clean. Most products feature Shaw’s OptiClean technology, which helps the flooring resist tough stains.

Overall, Shaw vinyl plank flooring offers good quality products at a reasonable price point.

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Styles & Options

Shaw offers a variety of LVP to choose from. Their seven different lines of vinyl planks are Premio, Classico, Aviator, Navigator, Easy Street, World’s Fair, and Urbanality.

Premio and Classico are their two top lines and each has a total thickness of 6.5 mm.

Premio is their trendy, high-end line – and the most expensive. It offers styles that have a battered or “rain struck” look, a 20 mil wear layer, and beveled edges.

Classico is similar in quality but offers more traditional wood-look flooring. It is also less expensive than Premio, has a 12 mil wear layer, and micro-beveled edges.

Aviator, Navigator, and Easy Street are Shaw’s midline LVP flooring options.

Both Aviator and Navigator are 6 mm thick and have 3.2 mil wear layers. Easy Street has a 4 mm thickness and 20 mil wear layer.

Aviator LVP comes with Versalock technology and squared edges. It offers basic wood looks like oak and scraped hickory.

Navigator also has squared edges and is an embossed flooring with scraped style wood designs.

Easy Street LVP has locking planks and a large beveled edge that looks very realistic. The Easy Street collection offers wide grain planks that come in darker shades of wood.

World’s Fair and Urbanality are Shaw’s two economy lines of vinyl plank flooring. Both of them are 2 mm in thickness and you have the option of either 6 mil or 12 mil wear layers.

These two types of LVP are both glue-down options. World’s Fair has some options that are embossed, however, Urbanality does not.

The cost per square foot of these vinyl plank floors can vary depending on where you live. However, they generally range from over $4 per square foot for the high-end Premio to about $1.50 for the economy style World’s Fair LVP.

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Shaw Vinyl Plank Flooring, like most other LVP products, is fairly easy to install. As mentioned earlier, Shaw claims that most of its LVP can be installed in just a few hours and with very little mess.

This flooring is also one that you can easily install yourself and requires very few tools to do so. You may need a tapping block or soft-faced hammer, which are both inexpensive to buy.

Most of these luxury vinyl planks have either locking technology or are glue down planks. And in most cases can be installed directly over a subfloor.

Just make sure that your floor is fairly level and clear of debris and dirt before you begin.

You can also hire a professional to install them for you, especially if the floor needs some additional work to prepare it for the planks.

Even if you do pay for installation, the project should be less costly than other flooring projects.

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Shaw is a flooring company with a long-standing reputation for producing good quality products. And its vinyl plank flooring is no exception.

There are many different companies that offer LVP products, however, you need to be careful for health and safety reasons which one you choose. Shaw uses virgin vinyl, which is less toxic than the recycled PVC products that some other manufacturers offer.

The vinyl plank flooring from Shaw comes in a variety of shades and styles and there are options for any budget. From trendy to rustic looks, or more classic styles like oak and hickory – you can find a beautiful one for your home.

And since LVP closely resembles wood, with Shaw vinyl planks, you can get a true wood floor look at a fraction of the cost.

This vinyl flooring is also very easy to install and keep up with. Whether you prefer interlocking planks or a glue down option, Shaw offers both.

Shaw LVP is featured in most major home improvement stores like Home Depot, Menards, and Lowes. Or you can purchase it from an online store like Wayfair.

Have you ever purchased Shaw flooring before? If so, what was your experience like with it?

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Jennifer Lester

About Jennifer Lester

Jennifer Lester is a freelance writer, blogger, and home improvement finatic. She loves to write about things that will transform your house into your dream home. Jennifer is a graduate of Texas A&M University. LinkedIn.

66 thoughts on “Shaw Vinyl Plank Flooring Review”

  1. Avatar

    Has anyone bought the Endura 510C Amber oak? What is your experience? Wanted to buy, but scared off by negative reviews above..

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    Darlene Antley

    I hate my floors, paid more thinking I was getting a better product. It never looks clean, shows footprints and smug marks within minutes of cleaning. I have tried everything and all turns out the same. Most importantly, my husband and myself have had health issues ever since we had it installed. Did not do research on LVP floors, now I am finding out that they are cancer causing and terrible for the environment, They should not be allowed to sale these products. As soon as I afford to, they will come out and I will have hardwood again! Wish I had done more research before purchasing this product! Take it from me, stay away from LVP!

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    Carlous Chandler

    We bought Wexford VV493, it is very difficult to install, you have to use a heavy hammer to beat it together and the tiles that have been installed slide badly when installing the next piece. Causes a long run to pucker at each joint. It’s been installed now for about 6 months and the joints are breaking. Filed a claim today with the place I bought it from. Wish I had never seen this stuff.

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    20 and 30 mils: These are premium luxury vinyl plank flooring. They are suitable for busy, high-traffic homes and are backed by solid commercial warranties too.

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    Roxanne Hugley

    We had Shaw Classico installed last year in the kitchen and bathroom. We could not be more pleased. It looks great and our installer had no problem with installation. Very little waste. We are now going to install it in our dining room. We have a dog and have had no scratches. Five stars.

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      I have a question since you have a dog. Do drool marks show up on this flooring? We are about to install it throughout our entire first floor, but I am concerned about seeing this. Thank you!

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    Installed the Florte Pro LVP planks that look like wood….
    They look beautiful, and I’m sure the vinyl will last, but impossible to keep joints together. For the thousands of dollars I spent, could not be more disappointed.
    And the customer service was absolutely useless. They do not stand behind their products.
    Look elsewhere if you want real luxury.

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      Steven Dapkus Jr

      what kind do you have We do not have it yet..It is Lazio Plus or Hamilton Ave we have a choice of with a builder..Scary to hear from flooring saleslady who sells all kinds of other Shaw products that the LVP falls apart.. and then to read bad reviews thank you for your help…

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    Just went to install the expense waterproofing floor and the ends do not lock down. It takes the next board to hold it down then the ends are not flush there is a ridge there. I have used the cheap floor before and they interlock just fine. Went back to Lowes and showed they guy who worked in flooring for 20 years and he didn’t have any advice. This product will go back and I will find a different Brand that actually works.

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      George Huffman

      Just tried to install Shaw Wabash vinyl tile. Have installed flooring more than a dozen times. Could not get the ends flush or to lock down, Actually tried to beat them together with a rubber mallet with made them partially flush but tended to chip the corners. Definitely going back.

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      I’m installing Shaw Pro series LVP. I just use a rubber mallet to beat the ends down. They lock down flush. No problem.

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    I paid a fortune for this floor for 3200 sf. It cost me $22,000 and I thought I was getting top of the line Shaw flooring that was waterproof. I cannot not say anything good about this flooring. As soon as you scrub your floors 5 mins later after you walk on them it looks like smudges and dirt streaks everywhere. I have done this floor on my hands and knees and still turns out the same. I hate it so bad and would give anything to tear them out of my home. I have reached out to Shaw but they won’t do anything. I think there should be some customer satisfaction with floors that cost so much money. I would even settle for a discount from Shaw to replace with something else. I hate them, I hate them, I hate them!!!! DO NOT BUY THIS FLOORING. I am a broker for real estate and even the cheapest floors in spec homes look better than mine. I hope one day to be able to afford to rip these out and get them out of my home. BUYER BEWARE!!

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        5K for 1000sf. What type of the Shaw luxury vinyl did you use? We have a quote for 850sf quote for 8K but carpet has to be removed, dining and kitchen hardwood to be removed, 20 steps with treads and risers, plus furniture to be moved.

        Did you have an empty house for the 1000sf?

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        Carol Buesking

        My Shaw Vinyl Plank Flooring has just been installed. I love the pattern and general look and think it will serve us well in the basement where it was installed. My question is after r

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      I’m concerned now. We are building a new home and considering Shaw Titan Plus Plato Oak. Anyone have experience with this?

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        ive been selling flooring for over 10 years, putting LVP throughout your entire home can be toxic due to the off-gassing! In moderation its fine, but more than a bathroom or two is a little much. Stick with laminate, Mohawk Rev-wood plus or Shaw Repel, Armstrong also has some pretty nice ones as well, same money, and they look like real hardwood.

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          Hey Stacey, I see that you have commented on off-gassing. I am an IAQ certified inspector and I have a family with a mysterious odor, burning eyes, and throat. We cannot find any source of the odor nor the cause of their symptoms. The entire downstairs is SHAW Tivoli Plus. The home was built about a year ago, they moved in 4 months ago and has gotten to the point where they have moved out of the home. I do not know that it is the flooring but searching for answers. Surely if it were the flooring wouldn’t be mostly off-gassed by now? I performed a VOC test it came back with very high Ethanol readings. What do you know about this product and its toxicity?

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      Bro, you aren’t supposed to just dump chemical on your floor and scrap it. What the hell? You invested all that money and didn’t even call Shaw tech flooring experts to ask them the best way to clean your floor. That’s like buying a Benz and washing it with dish soap. Abusing your flooring is kind of you at this point. Your rant up there is pretty much just an admission of guilt but then faulting someone else. lol.

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      Rachel Forrest

      I paid 1,500.00 for the shaw planks for 365 square feet and Then I paid 400.00 to have it installed. I absolutely hate it! I haven’t even moved into the house and it ALREADY has 3 permanent scratches in it and as soon as you walk across the floor you can see every footstep!Very very disappointed.

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    Kenneth Snyder

    We built a new home in Gilbert, AZ and had the Shaw Floorte Luxury Plank Vinyl installed in the entire house, including the stairs. Our product is from the Largo Mix Plus Collection. I must say, the flooring is very different and it took some time to get used to it. Since the home was constructed by a new home builder, the installation was professionally done. After we moved in, we found six areas where the floor “popped” when is was stepped on. The builder and contractor came out, removed the planks from the areas of concerned and did some additional leveling on the concrete slab. The planks were re-laid , some were replaced as they were damaged when they were pulled up from the floor. Since then, we are very happy with the floor and it is quiet.

    Let me say something about scratching. When we first experienced the flooring, we saw many “scratches” all over the place. Needless to say, we were very concerned, however, what we found was the flooring was not scratched at all. What we were seeing was scrapes from wood or plastic from the feet tabs on chairs or other wood items. At first, we discovered it seemed to be scratched and it did not come up with a simple finger wipe. We did have to clean it with a sponge and some water. We are careful not to drag anything metal or heavy across the floor, just like we did when we had tile flooring. With our beds, couches, piano, etc. these have area rugs under them or leg protectors made of hard rubber or plastic. The floor doesn’t “scratch” easily, but it does mark easily from things being dragged across it. We use the Bissell Crosswave with Vinyl Plank Flooring cleaner and have excellent results.

    For us, it has been a good choice and we have not experienced many of the issues others are saying. The professional installation perhaps has made a difference and I do know there were many hours spent preparing the concrete slab before the flooring was laid. Even with this, the flooring contractor had to fix some areas after the installation. I must say, after watching the flooring be installed and the hours of preparation as well as the time it took, I would certainly not recommend this as a DIY project unless you have great experience with flooring and LVP in particular.

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      We are about to decide on a Largo Mix floor, Campania. Which one did you use? Picture? I’m afraid it’s too matte (but this is after taking out our glossy Engineered laminate!)

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    I have to agree with so many of the comments on here. This flooring scratches so easily. Have been very careful with furniture, but doesn’t matter. Have scratches in places where I can’t imagine what happened. Everything shows. Spent a fortune on this flooring and it looks horrible. Beware! Wouldn’t recommend it.

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    Definitely not scratch resistant. Also it states that underlayment isn’t required but from my experience it is highly recommended. I can say I would never make this purchase again.

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    I had 1400 sq ft of Shaw Classico Teak professionally installed. It looks great but it doesn’t seem very easy to clean. Paw/nose prints from my dog end up being shiny spots on the floor and using a terry cloth mop and a spray mist of water on the floor doesn’t dean it up. The only good thing is the floor doesn’t scratch as easy.

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      I have the same issues. You see footprints, shoe prints, paw prints etc. I am constantly cleaning the floors. My floors do scratch easily. And they are dark and always dull. I wish I had done ceramic floors instead.

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    I just had Sumter color 220 Dutch installed by professionals in half my house. Looks beautiful but anyone had experience with that one? These reviews suck, wish I would have seen them earlier. This is glue-down.

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      John Dee Turner

      I’m looking at a glue down floor also. It’s been a year since you posted. How do you feel about it now?

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    My flooring by Shaw was professionally installed. The backing of the vinyl is coming off the vinyl and the floor is lifting. They sent out an inspector and are fighting me about this. My flooring started this after only 2 months. Shaw needs to step up and make this right!

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      I’m having major issues as well on Shaw Vinyl plank flooring installed just a couple of months ago (May 2020) by one one Lowe’s flooring contractors. Mine is separating in several areas and wavy, bumpy spots throughout the house. Even a large area that has bubbled up at least 2 to 3 inches high. Horrible. Just curious if you got any resolution from where you bought the flooring, the installers or Shaw?

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    We just put down the Shaw Luxury Vinyl Planking in 3 rooms. It was the biggest mistake I ever made. If you look at it it will scratch. Think twice, this isn’t a good product.

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      They don’t stand behind their product. I did 1800 square foot. Scratches at the drop of a dime even if using appropriate stuff to move furniture with. Would have been better to get cheap floor like offices use. They won’t stand behind product one bit. Don’t get it.

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    Bought a sample box of Floorte Classico teak to test in our kitchen. We chose this flooring since it matched our upstairs laminate pergo Asheville hickory and we wanted waterproof flooring downstairs. After installing the sample box we gently moved the stove back into place and were left with a very visible gouge. This flooring is not as scratch proof as advertised. We’re considering sticking with the laminate and replacing damaged planks from a dishwasher leak. We’ve never had this issue with the pergo.

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    We installed the Shaw LVT in our kitchen and hallway in May 2018, now (Jan 2019) I’m noticing the seams are buckling on the short side of the tile. Does anyone know how to fix these pieces without pulling up the floor and redoing it? We are putting our house on the market in a few weeks and the floor looks really bad.

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    I wish I could post a picture of our LVP Shaw “Fontana Oak” flooring. It is beautiful! We had over 500 square feet installed by professionals and they completed the job with molding in less than 3 hours. I’m sure we could have installed it, but we are renovating our home and needed a finished space.

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    We purchased this floor because we are restoring an old home and needed to match the hardwoods upstairs, but needed something durable and waterproof as we have 5 boys. It was advertised as “waterproof” so we didn’t hesitate to have it in the kitchen and bathroom as well. We have only lived in this house for 3 months. A couple of days ago our washer ran over (not near the wall, out the bottom of the drum) and it was maybe only a cup of soapy water. I wiped the puddle up immediately off the center of the floor and noticed an odor coming up (smelled like a port-a-potty). I stepped on one of the planks and a water/urine mixture came up from between the planks.

    There were no cracks or defects on theses planks. I had also just cleaned the floor so there was nothing to have an odor on top of the planks. After worrying about what was going on under the floor I went to the corner of the room and began removing planks. Against the wall at the edges of the “floating floor” were completely dry, so the liquid didn’t enter at the edges. As I made my way to the middle of the floor I found puddles of standing water/urine that had accumulated over the last few months. The planks are waterproof, there was no swollen boards, the boards didn’t absorb any water. But I took “waterproof” as not allowing liquid through to the subfloor (which ours had black mold from the moisture).

    I am now terrified of what is under my kitchen floor. This floor seems to only provide a false sense of security and cover up the damage it’s causing under the floor. This should not be advertised as waterproof and should come with a warning, “can cause serious damage to house structure and cause health risk if installed in bathroom.”

  20. Avatar

    Bought 60 sq. ft. of Shaw LVP for our bathroom. It took all day to do what should have been a 4 hour job. I couldn’t get the tiles to lock together. If I got one side locked, it would pop off when trying to connect to the row already installed.

    VERY FRUSTRATING! Also broke some tiles trying to butt the seams together that just didn’t seem tight. Very important in my opinion for a watertight fit! (Maybe why some said the floor buckled a few weeks after installation?) This flooring is not for those with no patience or high blood pressure! As I said we bought only 4 boxes and halfway into the install I noticed we had no pieces that fit the tile pattern! The pieces we set down all matched up until halfway through. The grout lines on the edges of the tiles were shorter at the ends unlike the ones already down, thus the tile pattern started running off!

    My wife didn’t seem to care she liked it, but I told her they should all line up evenly. Over all the floor looked good when I finished but I’m still not happy with the tile pattern running off. A professional installer probably would have gone back for a box of tiles that matched the pattern because his reputation was on the line. That’s why I was upset about with how they lined up. But I was running out of time and patience and just wanted to finish the job.

    So if you’re thinking about buying this type of flooring take your time and don’t rush it. A quick tip! Maybe try taping ends of planks all together when fitting them into the next row so they don’t pop off when locking them down. It helped when fitting the last piece against the wall in the final corner.

    1. Avatar

      Dan, which type (model?) of Shaw LVP did you purchase?

      I’m considering:

      Shaw Vinyl, Style No. 0834V, Color No. 00581, SET IN STONE 720C PLUS, Color: RIDGE


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        I’m having a terrible time installing this product . I’m on day two and it just won’t stay locked together. The directions are vague, I’ve watched all the videos I could find online. If you are going to do it yourself I would stay away from it.

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          Cannot seem to lock it together and paid almost $5 a square for the vinyl plank with the versa locking system, the locking portion cracks and breaks. Really a poorly designed locking floor, friends don’t let friends buy this product, your sanity will be tested.

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    Bought and had installed by professional floor installers 900 sq feet of Shaw LVP. Decided on this product due it being advertised as waterproof and one of the rooms I was using it in is the kitchen. The installed product looked good and was happy – until about 3 or 4 weeks later it came apart in a couple different places length-wise.

    Then I noticed in another room the pieces were popping up on the short end! I was freaking out after spending the money I did for the product and the installation! I am waiting to hear from a Shaw representative, but it has been over two weeks and no word. Would not recommend using LVP at this point. Very disappointed and upset!

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      Obviously the sub floor or surface under flooring was NOT properly prepped! I used 1000’s of square feet of Shaw Matrix Vinyl plank and never had a problem with the product.

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        Posted earlier in February 2019 about Shaw LVP. Since then this floor is an incredible mess.

        It is popping up and buckling everywhere. This is in addition to scratching from anything that touches it. The truth is Lowes and Shaw both know this is an inferior product. I didn’t hear back from Shaw at all since February and was given new contact information from Lowes for Shaw today. Please think twice about putting this crap in your house, mine will soon be going in the dumpster.

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    I just had my home office carpet replaced with Bella Plus 504SA. I chose it because it was thicker and matched the Mannington iCore I had in the adjoining room. It was just installed this week. I am surprised how easy it is to scratch (the installer scratched it twice) and dent with heavy furniture. I don’t see this product holding up the way my iCore flooring has that I put down in 2002. I am so disappointed in it.

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    We stopped installation today, one day into a 1600 sq. foot install job! The edges appear buckled, when they took up the pieces the edges WERE actually broken where they are pre-scored to fit / lock together. It just breaks, like manufacturer defect, very brittle material, not at all like a rigid core plastic.

    We are awaiting a Shaw’s representative to contact us, so now we are in a HOLDING pattern with our house tore apart. Very ANGRY! Avoid Shaws FLooring specifically the luxury vinyl plank. Do not fit together, professional installers even struggle to get pieces to lay smooth. If they tap down the pre-score edging snaps, then it looks busted in the light at that quarter inch at every seem! JUNK!

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    So far the diy installation has been awful. Plus, damaged corners of planks in boxes have rendered many planks useless. Feeling “taken” after spending so much time, money and energy on what was supposed to be a few hours installation. Overrated. Over priced. Over sold.

    Would NEVER use vinyl again. Stay with the “real’ thing. Avoid sales traps.

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    This product is a nightmare. I live below a family that installed “floorte plus”, and they now sound like they’re in the same room as us. Walls rumble. Dishes and wall hangings rattle. All we hear is STOMP, STOMP, STOMP when they’re walking. It’s just horrible.

    Floorte’s claim of “No need for underlayment” does not add up.

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    I’ve installed this vinyl plank flooring in a business on concrete. The driftwood grey, and it’s not wanting to lay down on the edges. Could it have been the glue? Might have frozen, or could you give me something to look at were I will know what to do?

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    I would avoid this product! Seems “too good to be true” and it is. Less than 1 yr after installation this “waterproof” product is buckling and warping after professional installation.

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    We had a Shaw enhanced vinyl plank 6.5mm thickness 12 mil wear layer a month ago and we have trouble with the ends popping up. Very disappointed in this installation. Not sure if it was an install issue or plank issue waiting on a mediator to issue report.

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    We installed Shaw Vinyl Plank Flooring in our spare bedroom. It looks great but installation was a nightmare. The interlocking edges are rubber and do not slide together easily at all. Many of the planks tore and we wasted a lot. A contractor at Home Depot told me this, after we had already purchased the planks. Wish I had listened to him.

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      We are thinking about installing Shaw LVP premio in our home. I haven’t talked to many people who have installed it. Do you know which Shaw LVP flooring you installed?

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        Installed in laundry room. Horrible! Pieces do not lock together. Used rubber mallet to lock, only to discover when getting to the next or second row after row would unlock! Flooring now down and I hear cracking in several areas where it keeps unlocking. Use rubber mallet again to lock but to no avail. Single mom trying to improve our home and this stuff is a waste of money.

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      I’ve installed many floors and just this same flooring… other than simple square peel and stick tiles this was the easiest flooring install I have come across. Seems resilient as well but you can damage it, just like you can damage wooden planks.

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      Charlsye Bell

      I hate to see so many negative comments. I have installed all types of shaw flooring. There is a certain way to fit the locking planks together. I have never had a customer complain in 15 yrs.

      A lot of people think it’s simple snap and lock. And it can be, but you must know the correct way to start your plank. If the plank is not locked you will know because they won’t lay flat. Check for planks that have come unlocked or didn’t lock. Have patience and don’t try to force it. I wish I could load a video and show you how easy it truly is.

      Also, if the temperature is too cold during installation you are likely to break the planks. Lvt or lvp need to sit in the home for preferably 48 hours to adjust to the climate in the home. Also, make sure all low spots are leveled. I use a self leveler. (MAKE SURE IT HAS SET AND DRIED BEFORE YOU PUT FLOORING OVER IT.) Also make sure your floor is clean and keep it clean as you go. If you are having to fight with the plank, pull it back and check for dust or dirt or even a broken edge. Remember not to run the flooring too tight, it has to be able to expand. If it doesn’t have the room to expand this can and will cause the floor to buckle. Best of luck to everyone.

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        Hi there, our home is being built now. We chose this flooring without doing any research. Now we see ALL THESE HORROR stories and we are very concerned at this point. We have already copied and emailed a lot of the reviews to the builder to try and change to real tile planks…. we pray we can 🙏🏼

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        Lowe’s and Shaw really screwed me. Sept 2019 I had vinyl flooring put in 1600. A few weeks later and with sun shining on floor there was a blotchy piece. Looks awful. Called and sent pictures. I have voice mails that the installers told the “consumer advocates that I poured oil on floor. Another called and said Shaw would fix for 250. Another said put rug down. No one will call back. Shaw refuses to fix. Great customer service no!!! I will never buy anything from there again and have bought alot. Shaw never came to look at floor. 1600. Oh saved up money down the drain. Now my floor shows every drop of water. It’s awful. Going to figure out how to get this fixed. It looks horrid and don’t like being accused that I spilled something. I have called Jenae Brown who left message Shaw said no. I have called several times as I have direct line and asked for the respect of her to return my call to me. I have a warrantee. Why won’t they help me. I paid it off. So come pull it up and return my hard earned money. They should be ashamed for scamming me

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